Support Teams for Property Management
Since property management is a large task, we have divided our service into teams to improve follow-up and efficiency. This guarantees the highest level of assistance for both our owners and visitors. Click here to find out more about our property management support teams.
Team for Guest Support
From the first question to the actual check-in and assistance during the entire stay, the Guest Support Team handles all guest-related issues. Our crew is multilingual and available around-the-clock to provide our guests with the finest possible support.
Team Administration Support
The administrative support team manages the back end of the company, which includes building access, permits, DET check-ins and check-outs, security deposits, platform difficulties, and any other requirements related to airbnb and regulatory compliance.
Customer Service Group
All issues pertaining to hosts are managed by the Client Support Team. The team is here to assist with any questions, whether they are related to an Owner Stay or a Monthly Statement explanation. This group is also in charge of updating our KYC and renewing permissions.
Team for Revenue Support
The goal of the Revenue Support Team's involvement in the property's revenue management is to maximize our owners' profits by maintaining accurate pricing throughout the year. The group uses a combination of algorithms and manual tweaks to modify pricing in response to supply and demand. Additionally, we charge differently based on the channel (Booking.com versus Airbnb, for example). Go here to learn more about our pricing policies.